Returns & Exchanges

At Shelly, we stand behind the quality of our electronics and offer a 30-day window for returns or exchanges on all original purchases. Whether you are troubleshooting a technical issue or simply changed your mind, our streamlined process ensures a quick resolution.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the 'Order History' section to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the hardware, we will process your refund or ship your replacement within 5 to 7 business days.